Booking terms

These terms apply when you book a rehearsal room or join our membership at Tee Box Rehearsal Rooms. Please read them before you book. By booking or joining, you agree to them.

1. About us

Tee Box Rehearsal Rooms is the trading name of Tee Box Rehearsal Studios Ltd, a company registered in England and Wales (company number 17455373). Registered office: The Bunker Building, Wilton Golf Club, Redcar, TS10 4QY. Studio: The Bunker, Wilton Castle, Redcar TS10 4QY. Email teeboxstudio@outlook.com or call 07341 852328.

2. Booking and payment

• You can book online, pay using a payment link we send you, or contact us to book.
• Online bookings are paid in full when you book. Your booking is confirmed once your payment goes through, and you’ll get a receipt by email.
• While you’re on the payment page, we hold your time for 30 minutes. A payment link from us holds your time for 24 hours. If payment isn’t made in that time, the time is released.
• Prices are per hour, per room, and are shown on our pricing page. Off-peak rates apply Monday to Friday, 9am to 5pm. Weekday evenings from 5pm and weekends are peak. You pay the price shown when you book.

3. Your session

• Sessions start and finish at the times you booked. Please pack up within your session so the next band can start on time.
• If you arrive late, your session still finishes at the booked time.
• We’re open 9am to midnight, 7 days.
• Under 18s must be accompanied by an adult at all times.

4. Changing or cancelling a booking

• Need to change or cancel? Give us at least 24 hours’ notice by phone or email and we’ll move your session or refund you in full.
• With less than 24 hours’ notice we can’t offer a refund, but we’ll try to move your session if the room is free.
• If we have to cancel your session, for example because of an equipment fault or an emergency, we’ll offer you another time or a full refund.
• Refunds go back to the card you paid with and usually arrive within 5 to 10 working days.
• Because each booking is for a set date and time, the 14-day cancellation period for online purchases doesn’t apply to bookings. The cancellation policy above applies instead.

5. The rooms and equipment

• Each room comes with the equipment listed on our rooms page, set up and ready to use. Please treat it with care and tell us straight away if anything isn’t working.
• If equipment is damaged through misuse, we may ask you to pay for the repair or replacement. We never charge for normal wear and tear.
• You’re responsible for the instruments and belongings you bring, so please take everything with you when you leave.
• We may end a session early, without a refund, if anyone behaves in a way that puts people, the rooms or the equipment at risk.

6. Membership

• Membership costs £15 a month. You’re charged when you join and then every month on the same date until you cancel.
• Your perks are one free hour each calendar month in either room, 10% off bookings and 10% off honesty-box refreshments. Free hours don’t roll over into the next month.
• You’ll get a personal member code when you join. Enter it when you book online to use your perks. Your code is for your own bookings, so please don’t share it.
• You can cancel any time from Manage membership or by contacting us. Your membership and perks carry on until the end of the month you’ve paid for, and you won’t be charged again.
• If you change your mind within 14 days of joining, contact us and we’ll refund your first payment, minus the value of any perks you’ve already used.
• If we ever change the price, we’ll email you at least 30 days before the change takes effect, so you can cancel first if you want to.

7. Our responsibility to you

• We’re responsible for loss or damage you suffer that’s a foreseeable result of us breaking these terms or not taking reasonable care. We’re not responsible for losses that weren’t foreseeable, or for business losses.
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or anything else the law doesn’t allow us to limit.
• Nothing in these terms affects your legal rights as a consumer.

8. Questions and complaints

If something isn’t right, tell us on 07341 852328 or at teeboxstudio@outlook.com and we’ll do our best to sort it quickly. These terms are governed by the law of England and Wales.

See our privacy policy for how we look after your information.